We’ve included answers to some of our more frequently asked questions below. Not finding the answer you need? Contact Us to let us know what’s on your mind.
HOW LONG DOES DELIVERY TAKE?
Express Shipping (US) - Please allow 3-6 business days.
Free Shipping - Please allow 8-15 business days (average) for the items to arrive in the following countries: United States, United Kingdom, Australia, Canada.
For other countries shipping may take 12-25 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at contact us page or leave a message on the online chat.
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
Cape Diablo ships products worldwide every day. Shipping is available for most countries around the world.
HOW SECURE IS MY PERSONAL INFORMATION?
Cape Diablo adheres to the highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
HOW CAN I GET MY TRACKING NUMBER?
Tracking information is available within 1-3 days. Tracking details will be supplied once the orders have been shipped. You will get an email shipping confirmation with the tracking number. If you did not receive any message from us, please contact our support team on the contact us page or leave a message on the online chat.
CAN I MAKE CHANGES TO MY ORDER?
We make every effort to process your order the minute it's placed. Therefore, we cannot guarantee that changes to your order can be accommodated more than 90 minutes from your transaction. Important: Once your order is ready to ship, we cannot make any adjustments to your order.
CAN I CANCEL MY ORDER?
We work very hard to process your order the minute it is placed. Therefore, we cannot guarantee that cancellations can be accommodated. We will do the best we can to help, however our system is automated and orders flow into large batches for delivery, making them unable to be recalled. If you wish to cancel your order, please contact us soon as possible via support@capediablo.com
PROCESSING TIME
The order processing time might take up to 3 days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you.
DELAYS
On very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, which, unfortunately, we can’t control. We seek your patience and understanding should this happen.
MY SHIPMENT IS STUCK IN TRANSIT
It can sometimes take a few days for our delivery partners to scan and track all packages. Sometimes a scan can be missed and it may look like your package has not moved for several days. In these instances, the package is usually still in transit and the situation resolves itself within a few days. If no movement has occurred within 5 business days of the expected estimated delivery date, please get in touch with our customer experience team at support@capediablo.com and we'll immediately look into the matter!
DO I NEED TO PAY CUSTOMS FEES?
In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Cape Diablo has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
HOW DO I WRAP MY BRACELET? https://www.capediablo.com/pages/how-to-wrapPRODUCT CARE: https://www.capediablo.com/pages/jewelry-maintenance
HAVE ANY QUESTIONS? CONTACT US!
*** Since gemstones are natural materials, stone colors and shapes may vary slightly from bracelet to bracelet, making our beautiful handmade items one of a kind (just like you ♡)
